Frequently Asked Questions
Common questions about shipping across Canada, free shipping over $70, 7-day free returns, Ottawa delivery, and our home-organization products.
Where does Neat Box ship?
We ship across Canada. Local Ottawa orders are typically delivered in 1–2 days via local courier; the rest of Canada arrives via Canada Post.
How much does shipping cost?
Shipping is free on all orders over $70 CAD. Orders under $70 are charged calculated shipping at checkout based on your postal code.
What is your return policy?
We offer 7-day free returns. If you are not satisfied, contact us within 7 days of delivery and we will help you return the item at no cost.
How do I track my order?
Use the Track Order page and enter your email and order number to see your latest shipping status and tracking link.
What are Neat Box products made of?
Most of our organization products are made of durable, BPA-free plastic with powder-coated steel frames, built for everyday home use.
Are the products easy to assemble?
Yes. Our shelves, carts and cabinets are designed for quick, tool-free or minimal-tool assembly, with clear instructions included.
Do you deliver in Ottawa quickly?
Local Ottawa orders are usually delivered within 1–2 days via our local courier, which is faster than standard Canada-wide shipping.
How can I contact Neat Box?
Email [email protected] or use our Contact page. We typically respond within one business day.